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Online Customer Survey
Your Company:
Please indicate the extent to which you agree or isagree with the following statements about the service/product you received from
Fine Packages
corrugated box division (CBD). Choose the appropriate number using the scale below.
SD
I strongly disagree with this statement.
D
I disagree with this statement.
N
I neither agree nor disagree with this statement.
A
I agree with this statement.
SA
I strongly agree with this statement.
1.
I could arrange convenient meeting times with CBD marketing department.
SA
A
N
D
SD
2.
I always feel that my call receives priority.
SA
A
N
D
SD
3.
My call is returned within the hour all the time.
SA
A
N
D
SD
4.
I always get a quote on the product I require within the same working day.
SA
A
N
D
SD
5.
Even if the concerned salesperson is not available, my queries are answered to my satisfaction.
SA
A
N
D
SD
6.
When making amendments to an order, I feel secure that it would be understood.
SA
A
N
D
SD
7.
My deadlines for delivering the product are always met.
SA
A
N
D
SD
8.
When I ask for a new design, I get a quick response and it is implemented on the time expected.
SA
A
N
D
SD
9.
My order with any amendments was completed exactly as promised.
SA
A
N
D
SD
10.
My complaints, if any arose, were handled to my utter satisfaction.
SA
A
N
D
SD
11.
The salesperson conducted himself in a professional manner.
SA
A
N
D
SD
12.
When I contact CBD, I know I will be listened to and understood.
SA
A
N
D
SD
13.
The final delivered product met my specifications correctly.
SA
A
N
D
SD
14.
The printing quality on the boxes is exactly what I wanted.
SA
A
N
D
SD
15.
The approach of CBD is proactive. It foresees problems and works on solutions before they occur.
SA
A
N
D
SD
16.
CBD products proved to me their solidity and strength.
SA
A
N
D
SD
17.
I know that my products are safe in an Fine Packages box.
SA
A
N
D
SD
18.
The delivery driver behaves well and has a good conduct.
SA
A
N
D
SD
19.
When I needed further help, the management was available.
SA
A
N
D
SD
Name of contact salesperson in CBD:
Please feel free to write any comments regarding the service and products you receive from CBD:
Factory Location:
Sunder-Raiwind Road
(2 Km Mull Chowk)
near "Sunder Industrial Estate"
Lahore, Pakistan.
Contact Numbers:
Cell # 92-321-8631333
Cell # 92-333-4315522
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